Terms of Service Privacy Policy Acceptable Use

Terms of Service

Effective Date: June 7, 2026  ·  Last Updated: June 9, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") are a legally binding agreement between you and LogNvoice LLC, a Georgia limited liability company ("LogNvoice," "we," "us," or "our"), governing your access to and use of the LogNvoice mobile application, website, and related services (collectively, the "Platform").

By creating an account, downloading the application, accessing the Platform, or clicking "I agree" or any equivalent, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy — each incorporated here by reference. If you do not agree, you must not use the Platform.

2. About the Platform

LogNvoice is a business document management platform that enables professionals and businesses to create, send, and manage invoices, estimates, quotes, receipts, and credit memos. It provides tools to track document status, manage clients, and facilitate connections to independent payment processors so that payments can be collected.

LogNvoice is not a bank, payment processor, money transmitter, or financial institution. We do not hold, receive, transfer, or escrow funds on behalf of any user. All payments made through the Platform are processed directly by independent third-party payment processors (Stripe and PayPal Commerce Platform, which also processes Venmo payments) subject to their own terms. LogNvoice's role is limited to facilitating the technology connection between users and their chosen payment processor accounts.

3. Eligibility

To use the Platform, you must:

By creating an account, you represent and warrant that you meet all eligibility requirements. If you are registering on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

4. Account Registration and Security

4.1 Account Creation. To access most Platform features, you must register by providing a valid email address, verifying it via a one-time passcode (OTP), and setting a secure password. You may also link your account to Google, Apple, or Facebook authentication — subject to those providers' terms.

4.2 Accuracy. You agree to provide accurate, current, and complete registration information and to keep it updated. LogNvoice is not responsible for issues arising from inaccurate account information.

4.3 Security. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@lognvoice.com if you suspect unauthorized access. We will not be liable for losses resulting from unauthorized use of your account due to your failure to protect your credentials.

4.4 One Account Per Person. You may not create multiple accounts to circumvent restrictions, obtain additional free trial periods, or abuse Platform features. Each individual user is permitted one active account. Multiple business profiles may be created and managed within a single account.

5. User Roles and Capabilities

5.1 Providers create and send invoices, estimates, quotes, receipts, and credit memos to clients. Provider capabilities require an active paid subscription or valid free trial. Providers may connect Stripe and PayPal accounts — including Venmo via PayPal Commerce Platform — to receive payments directly from Payees.

5.2 Payees receive documents sent by Providers. Payees may view, accept, decline, and pay documents sent to them. Payee access is free — no subscription required. Payees are responsible for any payments they make through the Platform in accordance with the terms of the relevant document.

5.3 Hybrid Users hold both Provider and Payee capabilities. This role is typically assigned when a Payee gains Provider capabilities through a paid subscription.

5.4 Role Changes. Your role may be updated automatically based on your subscription status or Platform activity. LogNvoice reserves the right to adjust user roles in accordance with these Terms.

6. Subscription Plans and Billing

6.1 Free Trial. New users with Provider capabilities are eligible for a 14-day free trial beginning on the date of account creation. Only one trial per person or business entity is permitted; trial benefits are forfeited immediately upon violation of these Terms. At the end of the trial, an active paid subscription is required to retain Provider access.

6.2 Subscription Plans. We offer monthly and annual subscription plans for Provider access. Current pricing is displayed in the Platform and on our website.

6.3 Billing and Auto-Renewal. By subscribing to a Provider plan, you authorize LogNvoice to charge your selected payment method on a recurring basis (monthly or annually, per your selected plan) through our secure billing portal until you cancel. If a payment fails, your account may enter a past-due status and Provider features may be restricted until payment is resolved.

6.4 Cancellation. You may cancel your subscription at any time through the Platform. Cancellation takes effect at the end of the current billing period. Access to Provider features will continue through the end of the paid period, after which it will be discontinued.

6.5 Refund Policy. Subscription fees are non-refundable. Except where required by applicable law, LogNvoice does not provide refunds, credits, prorated reimbursements, or partial billing adjustments for:

If you believe you were charged incorrectly, contact support@lognvoice.com within 30 days of the charge so we can investigate.

If you are located in the European Union or United Kingdom, you may have a statutory right of withdrawal within 14 days of subscribing. However, by activating or continuing to use Provider features during this period, you expressly consent to immediate performance of the service and acknowledge that you waive any applicable right of withdrawal upon commencement of the subscription.

6.6 Price Changes. We may change our subscription pricing at any time. We will provide at least 30 days' advance notice of any price increase by email or in-app notification. Your continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing. If you do not accept the new pricing, you must cancel before the change takes effect.

7. Payment Processing

7.1 LogNvoice Is Not a Payment Processor. We do not process, hold, transfer, or escrow funds between Providers and Payees. LogNvoice is not a party to any payment transaction. All financial transactions are processed by independent third-party payment processors.

7.2 Stripe Connect. Providers may connect a Stripe account to accept card payments from Payees. By connecting Stripe, you agree to Stripe's Connected Account Agreement and Stripe's Privacy Policy. All card payment processing is governed by Stripe's terms. Funds are deposited directly into the Provider's connected Stripe account; LogNvoice does not receive, hold, or access these funds.

7.3 PayPal and Venmo. Providers may connect their PayPal account to accept invoice payments from Payees — including payments made via PayPal wallet and Venmo — through PayPal Commerce Platform. By connecting PayPal, the Provider agrees to PayPal's User Agreement and PayPal's Privacy Statement. Payments are processed by PayPal and deposited directly into the Provider's connected PayPal account; LogNvoice does not receive, hold, or access these funds.

7.4 Other Payment References. Providers may include additional payment reference notes within their documents for informational purposes only (for example, bank transfer details or cash payment instructions). LogNvoice does not process, verify, or bear responsibility for any payments made outside the integrated Stripe and PayPal Commerce Platform flows.

7.5 Payment Disputes. Disputes regarding payments made through Stripe, PayPal, or Venmo are governed by those processors' dispute resolution processes. LogNvoice is not responsible for resolving payment disputes between Providers and Payees. You agree to cooperate with LogNvoice and the relevant processor in resolving any chargeback or dispute.

7.6 Provider Responsibilities. Providers are solely responsible for: (a) the accuracy of all invoiced amounts; (b) compliance with applicable tax laws and reporting obligations; (c) compliance with the terms of any connected payment processor account; and (d) resolving disputes with their clients.

8. Documents and Business Content

8.1 Document Types. The Platform supports invoices, estimates, quotes, receipts, and credit memos. Providers are responsible for the accuracy, legality, and completeness of all documents they create and send.

8.2 Provider Obligations. You agree that all documents you create and send through the Platform will accurately reflect legitimate business transactions, contain accurate pricing and descriptions, comply with all applicable laws, and not be used for any fraudulent, deceptive, or unlawful purpose.

8.3 Document Delivery. LogNvoice uses third-party email delivery services to transmit documents to recipients. While we take reasonable measures to ensure delivery, we cannot guarantee delivery. You are responsible for confirming receipt with your clients through other means if necessary.

8.4 Document Snapshots. When a document is sent, LogNvoice captures a snapshot of your business information (name, logo, contact details, signature) at the time of sending. This snapshot is preserved as part of the permanent document record and may be retained even if you later update or delete your business profile, as a record of the document as-sent.

8.5 Document Versions. The Platform maintains version history for documents. All versions are retained as part of the document audit trail.

9. User Content and Intellectual Property

9.1 Your Content. You retain all ownership rights to content you submit to the Platform, including business names, logos, signatures, document content, and client information ("User Content").

9.2 License to LogNvoice. By uploading or submitting User Content, you grant LogNvoice a limited, non-exclusive, worldwide, royalty-free license to store, display, process, and transmit your User Content solely to provide the Platform's services to you. This license terminates when your User Content is deleted from our systems pursuant to our data retention practices.

9.3 Accuracy of User Content. You represent and warrant that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not infringe any third-party intellectual property rights; and (c) all business information, logos, and signatures you upload are genuine and belong to you or your authorized business.

9.4 LogNvoice IP. The Platform, including all software, design, trademarks, and LogNvoice-created content, is the exclusive property of LogNvoice LLC or its licensors. "LogNvoice®" and the LogNvoice logo are registered trademarks of LogNvoice LLC. You may not copy, modify, distribute, sell, or lease any part of the Platform or its underlying software.

9.5 Feedback. Any suggestions, ideas, or feedback you provide about the Platform may be used by LogNvoice without restriction or compensation.

10. Acceptable Use

Your use of the Platform is subject to our Acceptable Use Policy, incorporated by reference into these Terms. Violations may result in suspension or termination of your account without refund.

11. Third-Party Services

The Platform integrates with third-party services including Stripe, PayPal (including Venmo via PayPal Commerce Platform), Google (Firebase, Google Sign-In), Apple (Sign in with Apple), Facebook (Facebook Login), Brevo (email delivery), Cloudflare (file storage), and MongoDB Atlas (database hosting). LogNvoice does not control these services, and your use of them is governed by their respective terms and privacy policies.

The Platform may allow you to attach links to external file storage services (Google Drive, Dropbox, OneDrive). LogNvoice does not store, access, or control files on those services. You are responsible for the security and accuracy of any external links you include in documents.

12. Account Termination and Suspension

12.1 Termination by You. You may delete your account directly through the Platform settings at any time by navigating to Settings → Account → Delete Account.

Upon requesting deletion, your account is immediately deactivated and scheduled for permanent deletion after a 30-day grace period. During this grace period, you may request account restoration by contacting support@lognvoice.com.

After the 30-day period expires, your account data is permanently deleted and cannot be recovered, subject to Section 12.3 and any legal, accounting, or business record retention requirements described in these Terms.

12.2 Termination by LogNvoice. We may suspend or terminate your account at any time, with or without notice, for: violation of these Terms or the Acceptable Use Policy; fraudulent or illegal conduct; non-payment of subscription fees; requests from law enforcement or regulatory authorities; or any other reason at our reasonable discretion.

12.3 Effect of Termination. Upon termination: (a) your access to the Platform ceases immediately; (b) document snapshots, payment records, and timeline events may be retained as business records even after account deletion; (c) subscription fees already paid will not be refunded; and (d) all obligations that by their nature should survive termination will survive, including Sections 9, 13, 14, 15, and 16.

13. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LOGNVOICE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DOCUMENTS WILL BE DELIVERED, OR THAT PAYMENTS THROUGH THIRD-PARTY PROCESSORS WILL BE SUCCESSFUL. YOUR USE IS AT YOUR SOLE RISK. THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOGNVOICE LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LOGNVOICE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES YOU PAID TO LOGNVOICE IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities, so the above may not fully apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless LogNvoice LLC and its members, managers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your User Content; (c) your documents and any disputes arising from them; (d) your violation of these Terms or applicable law; or (e) your violation of any third party's rights.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia, and you consent to personal jurisdiction in those courts.

Before pursuing any legal claim, you agree to first contact us at support@lognvoice.com with a written description of the dispute. We will attempt to resolve it within 30 days of receipt.

17. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect. These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and LogNvoice regarding the Platform.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform before the effective date.

19. Contact

LogNvoice LLC · Alpharetta, Georgia 30022, United States
support@lognvoice.com