Privacy Policy
1. Introduction
This Privacy Policy explains how LogNvoice LLC, a Georgia limited liability company ("LogNvoice," "we," "us," or "our"), collects, uses, shares, and protects information when you use the LogNvoice mobile application, website, and related services (the "Platform").
By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
2. Who This Policy Applies To
This Privacy Policy applies to:
- Users who register for an account on the Platform (Providers, Payees, and Hybrid users);
- Visitors to our website or marketing pages; and
- Clients whose information is entered into the Platform by a Provider.
A note for Clients (individuals whose data a Provider enters). If a Provider has added your contact information to LogNvoice to send you an invoice or other document, the Provider acts as the data controller for your personal data in that context, and LogNvoice processes it on their behalf. If you have questions about how a specific Provider uses your information, please contact that Provider directly. To request deletion of your data from LogNvoice's systems, contact us at support@lognvoice.com.
3. Data Controller
LogNvoice LLC · Alpharetta, Georgia 30022, United States · support@lognvoice.com
4. Information We Collect
4.1 Account Information. When you register, we collect:
- Name (display name)
- Email address
- Phone number (optional)
- Address (street, city, state/region, postal code, country) — optional
- Profile photo
- Authentication credentials (password stored as a secure hash; social login tokens from Google, Apple, or Facebook)
- Email verification status
4.2 Business and Professional Information. If you create a business profile as a Provider, we collect:
- Business name, industry, incorporation type, and overview
- Business contact information (email, phone, website)
- Business address
- Currency preference
- Brand color and document prefix settings
- Business logo and signature (stored as files)
- Social media handles (optional)
- Document feature settings (whether you use invoices, estimates, quotes, receipts)
- Custom payment terms text
- Connected payment account identifiers (Stripe Account ID for card payments; PayPal account identifier for PayPal and Venmo payments via PayPal Commerce Platform)
4.3 Client Information. If you are a Provider, you may add client records containing:
- Client name, company name
- Client email address, phone number
- Client address
- Currency preference for that client
This client data is entered by you (the Provider). LogNvoice processes it on your behalf.
4.4 Document and Transaction Data. When you create or receive documents through the Platform, we collect: document type, number, and status; issue date, due date, expiration date; line items (names, descriptions, quantities, unit prices); tax, discount, and markup data; total and subtotal amounts; currency; recipient name, email, phone, and address; payment terms and enabled payment methods; selected business terms text; document timeline events; document version history; snapshots of business information at the time of sending; notes (private, not visible to recipients); and attachment folder links.
4.5 Payment Information. When payments are made through the Platform, we collect payment metadata only — we do not store card numbers, bank account details, or full payment credentials. Payment metadata includes:
- Payment source (Stripe for card payments; PayPal or Venmo via PayPal Commerce Platform; or manually recorded)
- Transaction ID (provided by the payment processor)
- Payment instrument type, brand, last 4 digits, and funding type, where available as reported by the applicable payment processor
- Amount paid and payment date
- Notes added by the Provider
Full payment credentials are handled exclusively by Stripe and PayPal on their own secure infrastructure.
4.6 Subscription and Billing Information. For subscription management, we store: Stripe Customer ID and Subscription ID (references only — not card details); subscription status and interval (monthly/annual, or trialing during the 14-day free trial); free trial start and end dates; current period end date; and cancellation status. This information is retained for operational, financial record-keeping, fraud prevention, subscription enforcement, and refund policy compliance purposes.
4.7 Device and Technical Information. We automatically collect: Firebase Cloud Messaging (FCM) token for push notifications; device type and operating system (via Firebase); app version; and IP address (via Firebase and Brevo).
4.8 Technical Information. We collect crash reports and error logs to identify and fix technical issues and improve Platform stability. This information is collected in aggregated or anonymized form and is not used to identify individual users.
4.9 Communications Data. We retain records of: documents sent to clients (delivery channel, recipient, status, timestamps); push notifications sent to your device; system-generated email notifications (e.g., subscription renewal reminders, document paid notifications); and customer support communications with us.
5. How We Collect Information
- Directly from you: when you register, complete your profile, create documents, enter client data, or contact support.
- Automatically: through standard server logs and crash reporting when you use the Platform.
- From third parties: when you authenticate via Google, Apple, or Facebook (we receive your name and email from those providers); when Stripe or PayPal (including Venmo via PayPal Commerce Platform) send us webhook notifications about payment events; when you connect a Stripe or PayPal account.
6. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Platform;
- Authenticate your identity and manage your account;
- Process subscription billing and payments;
- Generate, deliver, and track business documents;
- Facilitate payment connections between Providers and Payees;
- Send transactional emails (document delivery, payment confirmations, subscription notices);
- Send push notifications based on your notification preferences;
- Provide customer support;
- Detect and prevent fraud, abuse, and policy violations;
- Monitor Platform stability and resolve technical issues;
- Comply with legal obligations;
- Enforce our Terms of Service and Acceptable Use Policy.
7. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with data protection laws requiring a legal basis for processing, we rely on the following:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Contract performance — necessary to provide the service you signed up for |
| Document creation, delivery, and tracking | Contract performance |
| Subscription billing and payment processing | Contract performance |
| Push notifications (when you opt in) | Consent — you may withdraw consent in app settings at any time |
| Fraud prevention and security monitoring | Legitimate interests |
| Retaining payment records and document snapshots | Legal obligation and Legitimate interests (business record-keeping) |
| Responding to legal requests | Legal obligation |
| Marketing communications (if any) | Consent — we will request consent separately |
8. Information We Share
We do not sell your personal data. We share information only as described below.
8.1 Payment Processors. We share your Stripe Customer ID and transaction metadata with Stripe to process subscription payments. Providers who connect Stripe accounts share their Stripe Account ID. Stripe's use of data is governed by Stripe's Privacy Policy. Stripe is certified to PCI DSS standards. We share necessary transaction data with PayPal to facilitate invoice payments, including Venmo payments processed via PayPal Commerce Platform. PayPal's use of data is governed by PayPal's Privacy Statement. Funds collected from Payees are transferred directly by the selected payment processor into the Provider's connected account. LogNvoice does not receive, possess, store, control, or route funds at any point during the transaction flow.
8.2 Authentication Providers. If you link your account to Google, Apple, or Facebook, those providers may share your name and email address with us upon authentication. Your use of those services is governed by their own privacy policies: Google Privacy Policy, Apple Privacy Policy, Facebook/Meta Privacy Policy.
8.3 Email Delivery (Brevo). We use Brevo (formerly Sendinblue) to deliver transactional emails, including document PDFs sent to your clients. Brevo receives recipient email addresses and message content as necessary to deliver email.
8.4 Cloud Infrastructure. Profile photos, business logos, and signatures are stored in Cloudflare R2. All Platform data is stored in MongoDB Atlas database infrastructure. Both services process data subject to their respective privacy policies.
8.5 Firebase / Google. We use Firebase (a Google service) for authentication and push notification delivery. Firebase receives device tokens and authentication information, subject to Google's Privacy Policy.
8.6 Between Providers and Payees. When a Provider sends a document to a Payee, the Payee receives the Provider's business information (name, logo, contact details) and the document content. When a Payee accesses a document, the Provider can see that the document was viewed, along with the timestamp.
8.7 Legal Requirements. We may disclose your information if required to do so by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of LogNvoice, our users, or the public; or to enforce our Terms of Service.
8.8 Business Transfers. If LogNvoice is involved in a merger, acquisition, sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or in-app notice before your information is transferred and becomes subject to a different privacy policy.
9. Data Retention
| Data Type | Retention Period |
|---|---|
| Account and profile data | Retained while your account is active. Deleted 30 days after account deletion request. |
| Business and client records | Retained while your account is active. Deleted 30 days after account deletion. |
| Document snapshots and payment records | May be retained beyond account deletion as permanent business records, in anonymized or pseudonymized form. |
| Document timeline events | Retained as part of the document record; may persist beyond account deletion. |
| Subscription billing references | Retained for at least 7 years for financial record-keeping and legal compliance. |
| Push notification tokens (FCM) | Deleted upon account deletion. |
| Backups | Backup copies may persist for a limited additional period before being overwritten. |
When you request account deletion directly through the Platform (Settings → Account → Delete Account), your account is immediately deactivated and permanently deleted after a 30-day grace period. During this period, you may contact support@lognvoice.com to restore your account.
10. Your Rights
10.1 GDPR Rights (EEA and UK Users). If you are located in the EEA or UK, you have the following rights under the GDPR and UK GDPR:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to our legal retention obligations.
- Right to Restriction: Request that we restrict processing of your personal data in certain circumstances.
- Right to Data Portability: Request that we provide your personal data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests, including profiling.
- Right to Withdraw Consent: Where processing is based on consent (e.g., push notifications), withdraw consent at any time through in-app settings or by contacting us.
- Right to Lodge a Complaint: Lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO). In the EU, contact the supervisory authority in your member state.
10.2 CCPA Rights (California Residents). California residents have the right to: know what personal information we collect and how we use and share it; delete personal information we hold (subject to legal exceptions); correct inaccurate personal information; and non-discrimination — we will not discriminate against you for exercising your CCPA rights. We do not sell your personal information and do not share it for cross-context behavioral advertising.
10.3 How to Exercise Your Rights. Email us at support@lognvoice.com with the subject line "Data Subject Request" and a description of your request. We will respond within 30 days. We may need to verify your identity before processing your request.
11. Data Portability
If you request a copy of your personal data (under GDPR Article 20 or similar rights), we will compile your account information, business profile, and document data and provide it in a structured format via email. Requests are fulfilled manually within 30 days. Contact support@lognvoice.com to submit a portability request.
12. International Data Transfers
LogNvoice is based in the United States. If you access the Platform from outside the US, your personal data will be transferred to and processed in the United States. We also use service providers in the US and other countries. For users in the EEA and UK, we rely on our third-party service providers' own data protection safeguards, which include Standard Contractual Clauses and equivalent transfer mechanisms approved by the European Commission or UK ICO, where applicable. By using the Platform, you acknowledge that your data may be processed in countries outside your home jurisdiction.
13. Device Permissions
| Permission | Why We Request It |
|---|---|
| Camera | To capture images for use in documents (e.g., receipt photos, profile photos) |
| Contacts | To allow you to quickly add clients from your phone's contact list |
| Photo Library | To allow you to upload a business logo, signature, or profile photo from your library |
| Push Notifications | To send you document status updates, payment alerts, and subscription reminders |
| Location (iOS/Android) | Declared due to a third-party library dependency; LogNvoice does not access, collect, or use your location data |
Permissions can be managed at any time through your device's system settings.
14. Children's Privacy
The Platform is intended for business use by individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor under 18, please contact us at support@lognvoice.com and we will promptly delete it.
15. Security
We implement appropriate technical and organizational measures to protect your personal data, including: Firebase Authentication with email OTP verification; encrypted data transmission (TLS/HTTPS); presigned, time-limited URLs for file access (files are not publicly accessible); role-based access controls within the Platform; and administrative access limited to authorized personnel. No security system is perfect. In the event of a data breach affecting your personal data, we will notify you as required by applicable law.
16. Notification Preferences
You control which push notifications and system emails you receive through the notification preferences in your account settings. You may opt out of individual notification types, including subscription reminders, document payment alerts, and invoice status updates. Certain critical service notifications (e.g., account deletion, subscription billing failures) cannot be disabled as they are necessary to operate the service.
17. Third-Party Links and Services
Documents may include links to external services (Google Drive, Dropbox, OneDrive) provided by Providers. These links lead to third-party services outside our control. We are not responsible for the privacy practices of those services. Review the privacy policy of any external service you access through the Platform.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance. The "Last Updated" date at the top of this page will always reflect the most recent version.
19. Contact and Data Subject Requests
LogNvoice LLC · Alpharetta, Georgia 30022, United States
support@lognvoice.com
We aim to respond to all inquiries within 30 days.